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| 6S管理在西药房分诊断单元服务中的应用 |
| 钟运香1,何妍莹2,何晓锋3,周巧宇1,刘燕1,苏剑华1,何碧娟1 |
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| (1.东莞市第五人民医院,广东东莞 523900;2.深圳市康达信医院管理顾问有限公司,广东深圳 518000;3.万江社区卫生服务中心,广东东莞 523900) |
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| 摘要: |
| 目的:根据6S管理标准,规范西药房药品管理,完善分诊断单元服务模式。方法:成立6S管理小组,运用6S管理方法对西药房环境、药品、物品等方面进行现场管理,包括整理、整顿、清扫、清洁、素养和安全。结果:实施6S管理后,西药房在工作效率、调剂差错情况与药品效期管理上均有显著的改善。结论:6S管理在持续提高分诊断单元服务质量中有良好的应用前景,能持续提高患者满意度和药学服务质量。 |
| 关键词: 6S管理 分诊断单元 患者满意度 药学服务质量 |
| DOI：doi:10.13407/j.cnki.jpp.1672-108X.2018.11.017 |
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| 基金项目:东莞市社会科技发展项目,编号2015105101099。 |
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| 6S Management in Diagnostic Unit Service in Pharmacy |
| Zhong Yunxiang1, He Yanying2, He Xiaofeng3, Zhou Qiaoyu1, Liu Yan1, Su Jianhua1, He Bijuan1 |
| (1.The Fifth People's Hospital of Dongguan, Guangdong Dongguan 523900, China; 2.Shenzhen Kangdaxin Hospital Management Consulting Co. Ltd, Guangdong Shenzhen 518000, China; 3.Wanjiang Community Health Service Center, Guangdong Dongguan 523900, China) |
| Abstract: |
| Objective: To conduct 6S management to standardize the pharmaceutical administration and improve the diagnostic unit
service mode. Methods: 6S management group was established, 6S management methods was adopted to conduct on-site management on
environment, medicines and materials in pharmacy, including seiri, seiton, seiso, seiketsu, shitsuke and security. Results: After the
implementation of 6S management, the work efficiency, fault prescription and administration on expiration date in pharmacy had been
significantly improved. Conclusion: 6S management has a good application prospect in continuously improving the quality of diagnostic
unit service, which can sustainably improve the satisfaction degree of patients and quality of pharmaceutical services. |
| Key words: 6S management diagnostic unit satisfaction degree of patients quality of pharmaceutical service |
