| 摘要: |
| 目的:探讨“互联网+”“信息化”背景下,以患者为中心的药患沟通模式,提升患儿及其家长的药物认知水平与用药依从
性。方法:构建“信息精准推送-即时沟通互动-知识便捷查询-科普多元传播-床旁深度沟通-专科聚焦指导” 六位一体的药患沟
通模式,并总结运行成效,提出优化思路。结果:六位一体药患沟通模式运行以来,日均推送9 127 条用药指导信息,96%的患儿
家长表明沟通内容解决了用药疑惑;2021-2024 年互联网药患沟通达9 927 例次,日均6. 8 例次,问题主要集中在用法用量
(62. 37%);发布原创科普作品224 篇;开展床旁“ 一对一” 药患沟通131 例次,满意度>96%;咳喘药学门诊沟通2 785 例次。
结论:多维度药患沟通模式实现了标准化、便捷化、个性化的用药教育,助力药学服务从“单向教育”向“双向沟通”转型,提升了
整体药学服务质量。 |
| 关键词: 药患沟通 药学服务 儿童 创新 合理用药 |
| DOI：doi:10.13407/j.cnki.jpp.1672-108X.2026.01.002 |
|
| 基金项目:河南省医学科技攻关联合共建项目,编号LHGJ20220768 |
|
| Construction and Practice of Multi-Dimensional Pharmacist-Patient Communication Model in a Children’sHospital |
| Xing Huizi, Sun Chong,Niu Zhenxi, Li Yiqi, Zhang Shengnan |
| (Children’s Hospital Affiliated to Zhengzhou University,
Henan Children’s Hospital Zhengzhou Children’s Hospital, Zhengzhou 450018, China) |
| Abstract: |
| Objective: To explore a patient-centered pharmacist-patient communication model under the “Internet+” and “informatization”
background, aiming to enhance medication-related knowledge and medication compliance among children and their families.
Methods: A six-in-one pharmacist-patient communication model was constructed, integrating “targeted information delivery, real-time
communication and interaction, convenient knowledge retrieval, diversified science dissemination, in-depth bedside communication, and
specialized guidance”. The operational outcomes were summarized, and optimization strategies were proposed. Results: Since the
implementation of six-in-one pharmacist-patient communication model, an average of 9,127 targeted medication guidance messages daily
were delivered, with 96% of children’s parents indicating that the communication resolved their medication-related queries. A total of
9,927 online pharmacist-patient communication instances were recorded from 2021 to 2024, averaging 6. 8 cases per day, primarily
concerning dosage and administration (62. 37%). Furthermore, 224 original science popularization articles were published. Additionally,
131 “one-on-one” bedside communication sessions were conducted, achieving a satisfaction rate of >96%. The Asthma and Cough
Pharmaceutical Care Clinic facilitated 2,785 communication instances. Conclusion: The multi-dimensional pharmacist-patient
communication model provides standardized, accessible, and personalized medication guidance, facilitating the transition of
pharmaceutical services from “unidirectional education” to “bidirectional communication” and significantly enhancing the overall quality
of pharmaceutical services. |
| Key words: pharmacist-patient communication pharmaceutical services children innovation rational medication |
